SHIPPING
Orders typically ship 1-3 business days after being placed. If for some reason this timeframe cannot be met, we will contact you via email.
All shipping fees are the responsibility of the buyer and non-refundable.
Retrolocal is not responsible for lost or stolen packages.
LOCAL PICK UP
Please pick up your order within 7 business days of placing the order. If you are unable to pick up within the timeframe, please contact us.
RETURNS
IN STORE RETURNS
We accept new, unwashed, unworn and unaltered new merchandise with the original tags attached for a full refund within a 7 business day purchase window.
We do not offer exchanges, returns or store credit on final sale items.
Final Sale items include: vintage items, sale items, gift cards, fragrance, beauty, artist collaborations, and Retrofitted parcels.
ONLINE RETURNS
In the event that you wish to facilitate a return, please email us at hi@retrolocal.com. We will send you a prepaid shipping label with which you can mail back your item(s). Return submissions must be sent within a 7 day window from when you receive your order. Otherwise we will not accept the return.
In the event of a return we are not responsible for lost/stolen/missing parcels you ship back to us. Please insure your parcel and get tracking and delivery information for all returns. Buyers are responsible for return shipping fees or any other additional fees that may incur outside of Retrolocal. (PayPal fees, etc.)
A SPECIAL NOTE ABOUT BUYING VINTAGE