SHIPPING

Orders typically ship 1-3 business days after being placed. If for some reason this timeframe cannot be met, we will contact you via email. 
All shipping fees are the responsibility of the buyer and non-refundable. 
Retrolocal is not responsible for lost or stolen packages.  

LOCAL PICK UP

Please pick up your order within 7 business days of placing the order. If you are unable to pick up within the timeframe, please contact us.

RETURNS

IN STORE RETURNS

We accept new, unwashed, unworn and unaltered new merchandise with the original tags attached for a full refund within a 7 business day purchase window. 
We do not offer exchanges, returns or store credit on final sale items. 
Final Sale items include: vintage items, sale items, gift cards, fragrance, beauty, artist collaborations, and Retrofitted parcels.

ONLINE RETURNS

In the event that you wish to facilitate a return, please email us at hi@retrolocal.com. We will send you a prepaid shipping label with which you can mail back your item(s). Return submissions must be sent within a 7 day window from when you receive your order. Otherwise we will not accept the return.
In the event of a return we are not responsible for lost/stolen/missing parcels you ship back to us. Please insure your parcel and get tracking and delivery information for all returns. Buyers are responsible for return shipping fees or any other additional fees that may incur outside of Retrolocal. (PayPal fees, etc.)

A SPECIAL NOTE ABOUT BUYING VINTAGE

You are adding to the story of a piece. These items have been previously worn, loved, and will show signs of age. We strive to describe all the details, but any flaw should be evident in photos or description. When purchasing from our store you are agreeing to our shop policies and that you have read and understand the condition of an item. We do our best to describe and photograph the clothing on our website as you would see them in person. If you ever have any questions about color, sizing, or fit we would be happy to assist you. Contact us at: hi@retrolocal.com. All vintage items are final sale.